Terms & Conditions

Flyer Distribution

Services will only commence after a full payment of invoice has cleared in Underworld Konnect’s account.

Flyers and promotional materials must arrive 48 hours before the client’s intended date of circulation.

Service is non-refundable following 3days after the arrival of flyers and promotional material.

Any request for a refund will have a 10% fee deducted from the total fee, in order to account for administration expenses.

If a client sends more flyers and promotional material than they have paid to be distributed, Underworld Konnect will not be responsible for the return delivery of the excess flyers and promotional materials.

Underworld Konnect street team endeavor to be present at all major urban events, however refunds are not available for occasions where the the team are unable to attend an event that our client would like Underworld Konnect to attend.

Underworld Konnect are not responsible for what consumers do with the flyers and promotional material once they have been handed over from our street team.

Collection of flyers and promotional material will be subject to a collection charge.

Underworld Konnect will provide accurate reports of where promotional materials have been circulated, when and where possible.

Underworld Konnect are not responsible for any or lack of print quality or damages incurred prior to receiving the promotional materials.

Underworld Konnect will not take receipt of any damaged goods, and are not responsible for returning damaged products.

Terms and Conditions Artist Booking Agency

General

Underworld Konnect represents Artists and provides the service of Artist hire for live events, to Promoters, venue owners, media companies, festival and event organisations. We refer to these parties who organise or provide these events as “Promoters” the parties who provide the requested performance, which can include DJs, Rappers, Vocalists are referred to as “Artists”.

The booking fee charged for an Artist/s is an agreed figure between Underworld Konnect and the Artist.

Underworld Konnect will place a mandatory 15% agency fee on all Artist bookings. A further admin charge may be required for international or A listed Artists.

All payments by a Promoter for Underworld Konnect agency services should be made to Underworld Konnect.

All Artist fees will be paid to the Artists by Underworld Konnect.
At no time should or will a Promoter be asked or expected to pay the Artist/s directly.

Underworld Konnect is not responsible for the behavior or actions of the Artist/s or Artist associates before, during or after any requested booking.

Underworld Konnect is not responsible for the behavior or actions of the Promoter, the Promoter’s staff, affiliates or clients, before, during or after any requested booking.

At no time should the Promoter or Artist seek to gain profit from the Underworld Konnect brand, trade name, logo or though merchandising encompassing the Underworld Konnect image, unless fully authorised by Underworld Konnect.

Any disputes in relation to confirmed bookings will be investigated and resolved by Underworld Konnect, our decision will be deemed as the final verdict.

Artists

Artists are required to complete registration in order to have a profile page uploaded on the Underworld Konnect site.

Artist’s bios and samples of work will be placed on the Artist’s profile page.

Underworld Konnect will not represent any Artist until their profile page is completed.

Artists will be required to re-register each year to ensure their profile remains relevant on the Underworld Konnect website. If for any reason an Artist’s information changes, Artists should provide Underworld Konnect with updated and amended information.

On occasions Promoters may require Artists’ promotional material, such as album artwork, profile pictures or logos. Artists will be required to supply these materials on request.

Artists will need to comply with health and safety rules and any security requirements (including security searches for the safety of those attending the event). The venue or the Promoter will have rights to refuse admission or eject Artists in certain circumstances and these are likely to include if you are involved with abusive, threatening, drunken or other anti-social behavior, or carry offensive weapons or illegal or prohibited substances or make unauthorised audio, video or photographic recordings. There will often also be rules restricting or preventing the admission of latecomers.

Artists will be paid on completion of the booking. No booking will be deemed complete until all prearranged agreements are fulfilled. “Completion of a booking”is when all parties, most notably the Artist/s and Promoter, have fulfilled the prearranged agreements.

Underworld Konnect will pay Artists for bookings within 28 working days of completion of the scheduled booking.

If an Artist does not attend the event without former notice they will not be entitled to their Artist booking fee or any expenses of any kind. Artists may be liable for the 15% agency fee or administrative costs (whichever is greater) directly attributed to the booking.

Any fees incurred by Artists for missed bookings may be subtracted from the sum total of the next booking, or Artists may be requested to clear any fees before any further bookings can be scheduled and confirmed.

If a Promoter cancels a booking within 3 days of event the Artist will be entitled to 50% of booking fee any cancellation within three days of the scheduled booking will be counted as a booking completion and Artist will be paid as set in terms (1.2).

In the event that the Artist/s attend a booking and the facilities do not meet the prearranged requirements, the Artist/s are entitled not to perform at the event. The Artist will not receive the booking fee but will be entitled to expenses incurred. The Agency fee will be retained by Underworld Konnect.

Promoters

Underworld Konnect will need to be in receipt of the entire booking fee (booking fee, agency fee, and additional costs) before any Artist can be confirmed to attend an event.

If an Artist does not attend the event both the booking and agency fee will be returned to the Promoter within 7 working days, alternatively credit can be maintained for future use of Underworld Konnect services.

If an Artist does not attend the event both the booking fee and agency fee will be returned to the Promoter.

Cancelations by the Promoter must be made 7 days before the date of the event, where a full refund will be granted within 14 working days of the cancellation date, and no later than a 7 days after the stated event.

For cancelations within 4 – 7 days of the date of the event, the booking fee will be reimbursed to the Promoter minus the agency fee and any charges which will be retained by Underworld Konnect.

Any booking cancelations within 3 days of the agreed booking date, all booking and agency fees and any additional charges already paid are non refundable and any outstanding balance must be clear.

In the event that the Artist/s attend a booking and the facilities do not meet the prearranged requirements, the Artist/s are entitled not to perform at the event. The booking fee will be reimbursed to the client, minus expenses incurred and admin fee. The Agency fee will be retained by Underworld Konnect.

Underworld Konnect – Terms and Conditions Tickets

Underworld Konnect intends to make purchasing a ticket easy and equitable, so we can get you on your way to live music as efficiently and quickly as possible.

Underworld Konnect sells tickets on behalf of promoters, producers, teams, artists, or bands performers and venues. We refer to these parties who organise or provide the event and provide us with tickets for sale as “Promoters”. You will usually be able to find the name and address of the Promoter on the more info section relating to each product, and in all cases in your confirmation email.

Your ticket is issued subject to the terms and conditions of the Promoter and/or event. You will need to comply with health and safety rules and any security requirements (including security searches for the safety of those attending the event). Full details are available on the event website, at the venue box office or by contacting the Supplier directly. By breach of any of these terms and conditions or any unacceptable behavior likely to cause damage, nuisance, or injury, affect the running of the event, performance or activity, if you act aggressively and/or appear to be under the influence of drink and/or drugs, in possession of illegal or prohibited substances or make unauthorised audio, video or photographic recordings, shall entitle the Promoter to eject you from the venue. There will often also be rules restricting or preventing the admission of latecomers. Should this occur you will not be entitled to a refund.

Your ticket remains the property of the Promoter and is a personal revocable license which may be withdrawn and admission refused at any time upon refunding the printed purchase price.

Policies set forth by our Promoters, may prohibit us from issuing exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed
tickets. When you receive your tickets, please keep them in a safe place. Please note that direct sunlight or heat can sometimes damage tickets.

Tickets purchased from Underworld Konnect may be subject to a per ticket service charge. When purchasing tickets from Underworld Konnect, you are limited to a specified number of tickets for each event. Tickets may be restricted to a maximum number per person, per credit card and, for some events, a restriction may apply per household. The ticket restriction is noted on each order and transaction. If you order or buy more tickets than the maximum permitted we may cancel all of the order or the excess tickets, in which case you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid.

Underworld Konnect aims to dispatch tickets as soon as possible Tickets will be delivered by one or more of the following: Royal Mail ordinary post, special delivery, available at the box office or electronically (E-Ticket). We are not able to specify the exact dates of dispatch. Please allow as much time as possible for your tickets to arrive. If you have not received your Ticket within 48 hours of the event or performance please contact us online. Please include your reference number and the name and postcode the booking is made under. If tickets that are dispatched by Special Delivery are returned as “addressee unknown”, we reserve the right to cancel the ticket booking.

Before you finalise your booking, please read all the information that applies to the event and/or ticket. If you or any member of your party has particular requirements please raise these when booking and we will endeavor to address your query. There can be no guarantee that requirements can be met if notified at the event.

It is your responsibility to check your tickets and advise us promptly of any errors. Mistakes cannot always be rectified.

Underworld Konnect – Terms and Conditions Tickets

You must inform Underworld Konnect of any change of address, contact phone number or email address, both before and after receipt of the tickets. Our contact details are available on the website. Our preferred method to contact you is email, so you should take care to provide a current, valid email address and be aware that your email filter settings may treat our emails as spam or direct them to your junk folder.

It is your responsibility to ascertain whether an event has been cancelled and the date and time of any rearranged event. If an event is cancelled or rescheduled, we will endeavor to notify ticket holders of the cancellation once we have receive the relevant authorisation from the Promoter. We do not guarantee that ticket holders will be informed of such cancellations before the date of the event.

When presenting E-Tickets the following forms of photographic identification will be required to gain entry into the event; a valid passport or drivers license. To collect tickets at the venue or box office the cardholder may need to present the card used to book the tickets as identification. Other identification, letters authorising collection may not be accepted and the tickets may be withheld at the venue or box office.

Where an age restriction applies for an event, performance or activity, this will be clearly indicated during the ticket booking process. Please ensure that you carry proof of age if appropriate.

Tickets you purchase are for personal use, unlawful resale (or attempted unlawful resale) or the transfer for profit or commercial gain, the combination of a ticket with any hospitality, service and/or any other events, merchandise, product or service to create a ticket package, if used in advertising, promotions, contests or sweepstakes by anyone other than Underworld Konnect, the event promoter or venue or one of their authorised sub-agents, is grounds for seizure or cancellation of that ticket without refund, compensation or liability.

To prevent fraud and protect Underworld Konnect and the consumer, we may carry out checks and/or you may be asked to provide additional information (such as a copy of a credit or debit card statement) after your booking so we can verify your purchase. Underworld Konnect reserves the right to cancel bookings which it reasonably suspects to have been made fraudulently.

For information about a purchase you’ve made, contact us, quoting your order number given to you at the conclusion of placing the order.

As a ticketing agent we do not have any role in setting ticket prices or determining seat locations. The ticket holder has a right only to a seat or the selected areas of an event to the value corresponding to that stated on the ticket, but the Promoter or venue operator reserves the right to change these seats or area access to others of equal value.

While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of tickets you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price (and credit or debit your account as applicable) or canceling your order. If we are unable to contact you, you agree that we may treat the order as cancelled. If you choose to cancel after you have already paid the incorrect ticket price for the tickets, you will receive a full refund from us.

The contract governing the purchase of the tickets will contain the terms and conditions of the Provider. This will mean that ultimåately any decisions on cancellation, rescheduling, exchanges and refunds will belong to the Promoter. Please contact us for details of relevant terms and conditions of the Promoters. Underworld Konnect will not be held responsible for any such cancellations or postponements.

Underworld Konnect – Terms and Conditions Tickets

Ticket holders consent to filming and sound recording as members of the audience.

The Promoter and Underworld Konnect accept no responsibility for any personal property.

The purchase by you of tickets and these terms and conditions (and any contractual or non-contractual matters arising in relation to these terms and conditions) are governed by English law and any disputes arising out of any transaction between you and Underworld Konnect are subject to the exclusive jurisdiction of the English Courts.